Friday, March 28, 2014

The employees here go above and beyond to service the customers...

Congratulations to all at Fairway here in Lancaster County. Ya’ll  are the best customer service we have had with a business in a long time. The employees here go above and beyond to service the customers and make you feel at ease during what can be a stressful ordeal. I have and will continue to recommend your services to others with out hesitation.
Thank you,

Ken & Cindy Hamill

Wednesday, March 12, 2014

Fairway was the best mortgage company I have used in over ten buys in the past 30 years.

Great Experience. Fairway was the best mortgage company I have used in over ten buys in the past 30 years. 
Col. Frank Sullivan

We won't use anyone but Fairway for all of our mortgage needs in the future.

This entire experience with your team brought us peace of mind, comfort and a sense of trust and security that was much needed. We won't use anyone but Fairway for all of our mortgage needs in the future. 
Alex and Jeff Weigle

We will certainly be using/recommending

Please let me tell you how it has been a pleasure working with the whole Fairway Team. I want to thank you along with everybody for everything you helped us out with. Please also pass my Thank You to Ken P. 
Let it be known that if we were ever to need help with another property or if any of our friends or family need help we will certainly be using/recommending 
Ken Pederson's Office! 
Brian Ruiz

They were always available and returned phone calls promptly too!

Buying a home is always stressful. Ken and the rest of the team were very helpful answering questions and providing information. They were always available and returned phone calls promptly too! 
Cristi Hahn

My experience with Fairway was nothing but positive.

My experience with Fairway was nothing but positive. When I was searching for a lender, friends warned me of lenders that would try to convince me I was capable of handling a mortgage larger than I anticipated. Fairway quickly dispelled that myth! After just one meeting with Ken I knew he was sincere, trustworthy, knowledgeable, and wanted to make certain that Ididn't get in "over my head." As a newly single person, that was very important to me. Ken answered all my questions promptly and brought up additional points to ensure I was well-informed. I truly felt I had someone "by my side" as I navigated through the lending process and would highly recommend their services to anyone needing home financing. 
Thanks, Ken... you're the best! 
Michelle

Ken Pederson has helped me buy three homes, and his assistance and attention to my needs went far beyond the typical "client" relationship.

Ken Pederson has helped me buy three homes, and his assistance and attention to my needs went far beyond the typical "client" relationship. Ken's service is like getting help from a long-time friend. He covers all details of a deal, and explains it in a way that's easy to understand. I wish more people in the business world were as easy to work with as Ken Pederson. 
Tom Byrnes

Super fast service. Small team = personal and meaningful service.

Super fast service. Small team = personal and meaningful service. I felt important throughout the process, not just a bystander. Loan was secured in under 15 days. Loved the "small" team and 1:1 contact. I felt like you worked together, communicated well with each other so that any contact I had with Fairway was efficient and clear - I didn't answer the same question 15x or have to keep updating everyone on the team. Thank you! We love our home. 
Jessica Levy

Everything went smoothly and everyone worked well with us and our realtor!

Everything went smoothly and everyone worked well with us and our realtor! When we had questions, Ken always answered them fully without making us feel dumb! From the first time we met him, he treated us in a way that made us feel comfortable and confident in him and Fairway. 
Marty and Mary Rafter

...You all did an extremely professional and caring job.

Many, many thanks for all of your hard work and efforts made on behalf of my clients... I know how difficult it was at times and you all did an extremely professional and caring job. It was truly a pleasure! 
Lori Lane, Realtor

Thank you for going out of your way for us.

We were very impressed that Ken was willing to care & postpone settlement in order for us to get a lower rate. Thank you for going out of your way for us. 
Allan and Jane Dutton

Best experience I ever had getting a loan.

Best experience I ever had getting a loan. Will recommend everyone to them. After looking into a couple different companies, Fairway was the easiest to work with. Very informative and great response time. They made me feel as though I was their one and only client. 
Darrel W. Helton

Easy to deal with. Did not push anything.

Easy to deal with. Did not push anything. The decision making process was left up to us, the customer! [We] would come back to Fairway any time. Thanks for the experience! 
Michael Moser

We had a great experience with your company, and would recommend your company to any of our friends.

We had a great experience with your company, and would recommend your company to any of our friends.
Rob Bechtel

Never pressured us into decisions. Gave us options & good advice. Kept us well informed.

Never pressured us into decisions. Gave us options & good advice. Kept us well informed. 
Wayne and Stephanie Shenk

Thank you for your time and knowledge. You made this process very smooth.

Thank you for your time and knowledge. You made this process very smooth. 
John and Lisa Sellers

I will recommend Fairway to friends who may need your services.

I will recommend Fairway to friends who may need your services. Every member of the team was very helpful and responsive throughout the process. 
Anonymous

Keep up the personal, "beyond the call" type of service.

Yes [We will recommend you], because we like to share good service experiences with friends and family. Keep up the personal, "beyond the call" type of service. 
Anonymous

Because we have had a positive experience with Fairway we'll recommend them to all of our friends & family.

Overall great experience. Because we have had a positive experience with Fairway we'll recommend them to all of our friends & family. 
Michael and Debi Cohick

We appreciated your straightforward and realistic responses - that really built our trust in you.

We appreciated your straightforward and realistic responses - that really built our trust in you. 
Piotr and Krista Winkler

We are so happy with the house and could not possibly thank you enough for all your and your co-workers' help!

We are so happy with the house and could not possibly thank you enough for all your and your co-workers' help! The closing went very smoothly. Several of the papers which needed to be signed we already saw during our discussions and meeting with you. It was comforting to know what was being presented and what we were signing. 
Brendan and Mary Corrigan

We are completely satisfied and know our friends will be, too.

Our experience with Ken and Fairway was terrific! We are completely satisfied and know our friends will be, too. Ken was so informative and knowledgeable. He listened to us and got us a mortgage that we are very happy with. Working with Fairway was one of the best decisions we made. 
Kermit and Karen Rishell

Ken did a great job, even after our first deal fell through. He went the extra mile.

Ken did a great job, even after our first deal fell through. He went the extra mile. 
Brian and Michelle Quinn

Thank you once again for all your help. You made the home buying experience much easier.

Thank you once again for all your help. You made the home buying experience much easier. 
Candy and William Reiner

You were a very warm, and friendly "Team." You seemed genuinely happy for us to get our new home.

You were a very warm, and friendly "Team." You seemed genuinely happy for us to get our new home. 
Kim and Norma

Very helpful and I felt comfortable talking with Ken. He made sure I understood everything.

Very helpful and I felt comfortable talking with Ken. He made sure I understood everything. 
Mrs. Dean Weatherholtz

The whole process went smoothly and I am grateful for your efforts on my behalf.

Thank you for your assistance in financing my mortgage. The whole process went smoothly and I am grateful for your efforts on my behalf. I would recommend your services to anyone considering a new purchase or refinance of their own. 
Aimee Williams

Ken was so knowledgeable and had so many different charts that were helpful to us.

Ken was so knowledgeable and had so many different charts that were helpful to us. I am a former loan officer and couldn't have done a better job myself! 
Bob and Cindie Casazza

Ken is so professional & very informative. I feel very safe working with him.

Ken is so professional & very informative. I feel very safe working with him. 
Ken and Lisa Zimmerman

Ken has always given superior service well before and after the sale.

Ken has always given superior service well before and after the sale. 
Mark and Heather Keller

Everything was excellent. Monica and Ken and Cheyenne, all were friendly and so helpful.

Everything was excellent. Monica and Ken and Cheyenne, all were friendly and so helpful. 
Mr. and Mrs. Rod Weaver

Our experience was great! The whole process went so smoothly and was very easy!

Our experience was great! The whole process went so smoothly and was very easy! 
Melissa and Adam

The people are regular and friendly. At the same time professional. I felt very comfortable

The people are regular and friendly. At the same time professional. I felt very comfortable. I learned a lot and didn't feel inadequate either. Great 1st experience. 
Lisa M. Watts

Mr. Pederson, thank you so much for taking the time to help us with our mortgage!

Mr. Pederson, thank you so much for taking the time to help us with our mortgage! Your willingness to help was much appreciated - it's people like you that make this process so much easier! 
Abby and Ryan Butt

...Everything went so well we wouldn't have a problem recommending you.

It's a bigger distance from most of our family and friends but everything went so well we wouldn't have a problem recommending you. 
Troy and Stacy Hoover

He went above and beyond the call of duty to provide outstanding customer service throughout the entire process.

He went above and beyond the call of duty to provide outstanding customer service throughout the entire process. We plan on building a new home next spring and we would not hesitate for a minute to use his services again next time. 
Dan and Donna Burns

Working with Ken Pederson to obtain mortgage financing was made a pleasure

Working with Ken Pederson to obtain mortgage financing was made a pleasure as Mr. Pederson's experience and dedication to his client's needs showed during the entire transaction. Mr. Pederson and his dedicated team of professionals certainly earned our business. Ken would be our first and only choice in any future mortgage financing. 
Mark and Eileen Bair

Thanks, if Mark and I ever move to PA you will be my LO.

Thanks, if Mark and I ever move to PA you will be my LO. Also, if I ever have an opportunity to refer again, I will be sending them your way. Thank you so much for everything, Gary and Becky are very happy and really looking forward to the closing and the move. I appreciate how well you handled them and me. Have a wonderful Christmas. 
Mimi

I first met Ken Pederson while serving on a committee with him.

I first met Ken Pederson while serving on a committee with him. I saw him as good guy with a lot on the ball. Since then Ken has been my "mortgage guy." I've gotten a couple mortgages and done some refinancing with Ken and have recommended him to my family and friends, all of whom have thanked me. 
Russ and Mary Elizabeth Gillespie

I refer people ONLY to you

I refer people ONLY to you. Why? Because of the service you folks deliver. Never have I seen a more friendlier, dedicated group such as you guys (and gals). I can tell you through my experiences that I don't shop rates when I refi, or need a mortgage. I call Ken. The service and the smiles do it all. 
Ed and Stephanie Murray

Ken Pederson did a fabulous job for us when we bought our last house.

Ken Pederson did a fabulous job for us when we bought our last house. His attention to detail was impeccable, as was his customer service. I would recommend him highly to anyone seeking financing for a home purchase or refi. 
Andy and Tiffany Zuch

Ken and his team helped us when we thought that we might not be able to purchase our house.

Ken and his team helped us when we thought that we might not be able to purchase our house. In less than a month after meeting with him for the first time we settled. We couldn't be happier and owe it all to Ken! 
Jennifer and Dan Behmer

The whole process was so easy and stress-free. We love the personal attention we received.

The whole process was so easy and stress-free. We love the personal attention we received. 
Eric and Denise Sidle

A mortgage is a big deal. Not having to worry about the process is huge.

A mortgage is a big deal. Not having to worry about the process is huge. 
Marcus and Heather Grimm

Great customer service and very helpful at all stages.

Great customer service and very helpful at all stages. 
Susan Briggs

Very helpful, easy process, good people you can trust!

Very helpful, easy process, good people you can trust!
Deb Frantz

Why doesn't Ken have a picture of me on the wall?

Why doesn't Ken have a picture of me on the wall? 
Robert Lehman